Frequently Asked Questions

Q: What is your return policy?

A: Items can be returned within 14 days of your shipping date for a full refund. Once we receive your return, please allow for up to 10 business for the refund to be reflected in your credit card statement.

Q: How can I cancel my order?

A: Please give us a call at 813-906-9903 to cancel your order.

Q: How do I find my ring size?

A: Please reference our sizing guide.

Q: What are your shipping rates?

A: Shipping is free of charge within the continental United States. A flat fee of $50 applies to Alaska and Hawaii and to international shipping.

Q: Is my billing and shipping information safe when I buy from ShopLuxury?

A: Absolutely. We use industry-standard encryption technologies for every transaction to ensure that all of our clients’ information is kept secure.

Q: Is ShopLuxury ADA-Compliant? 

We aim to make accessibility of the website compliant with the Americans with Disabilities Act (ADA). To that end we have recently reviewed our entire website to identify non-compliant elements or documents and to bring them into compliance. We are continuing this process to ensure that the site remains up-to-date regarding updated guidelines. Please contact us with any questions or suggestions.